Frequently Asked Questions
Payment
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay and PayPal.
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information. Your details are encrypted using SSL technology during transmission.
Order Tracking
My tracking number is not working.
Most orders have a tracking number. If yours doesn’t, please contact us at xenesislifestyle@gmail.com. We’ll help you track your shipment.
How do I know if my order has been shipped?
You’ll receive a notification email and SMS when your items are dispatched. The tracking number will be available within a few days.
The tracking site says delivered, but I haven’t received my package.
Sometimes, packages are marked as delivered when they reach your local post office. Please wait a few days or contact your local post office.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide.
How long does it take for my order to ship out?
Orders are usually dispatched within 1-3 days. You’ll receive an email notification once your items are shipped.
My order did not arrive on time. What should I do?
If your items do not arrive within 21 business days, please contact us at xenesislifestyle@gmail.com.
How long does shipping take?
Standard International Shipping: 8-20 business days. Orders are dispatched within 3 business days.
How is the package being delivered?
Delivery depends on your location and the product. Packages may be delivered to your home, mailbox, porch, or local post office.
How much do you charge for shipping?
We offer free shipping to the UK customer. for international shipments shipping may vary depending on the products, However, you will be able to see the shipping cost on checkout.
From where is my package being shipped?
Our warehouses are located in China and the United Kingdom. Most orders are shipped from China.
Returns & Refunds
What if I receive a damaged or faulty product?
Please send us photographic or video proof of the damage, and we will send you a new item free of charge.
After Purchase
I’ve put a wrong shipping address or chose the wrong variant. Can I change it?
Email us at xenesislifestyle@gmail.com as soon as possible, and we’ll do our best to assist you.